Even worse, customers who biatched above my level of customer service and demanded a supervisor probably got more pissed because ultimately, the supervisor would tell them the same thing but give them a $5 discount for three months or three months of a movie channel for free. I would think if it was a broadcaster issue, they should do the honorable thing but then again I wasn't on the board of directors I was just a lowly call center employee getting paid barely above minimum wage. The policy was/is no refunds on ppv purchases. Feed would go down and the phone banks would light up. For one, regardless if it was a scheduled day off, everyone was required to come in to work. When I took inbound calls over at DIRECTV I hated major ppv nights. Oh I know snot kid wouldn't even know there was a stop charge and probably didn't care if he had but man, that felt good. Operator went on to say 30-40% of her customer claims are for travel sites and that she personally enjoyed settling them.
He said you're not getting a refund? *keystrokes in background* well, I put a stop charge on them, looks like they won't be getting paid". Operator practically purrs, "ohhh, ? We just looove helping our customers with these claims. I hang up at this point and call the credit card co, Amex and relay to them what happened. In the room we call H.Com and after 20 minutes with the arrogant, snotty dudebro operator I ask to speak to his manager and the kid snorts at me and says "we don't have a manager and even if we did he'll tell you the same, you're not getting your refund, lady. The clerk also gave us her card and said have call her if they wouldn't give me a refund. (cashier: "wow, I wonder what 's cut is.") The hotel, Silver Legacy, took pity on us and upgraded us to the only room available, the highroller's suite. CSS: Had a kerfuffle with, they messed up our reservation and according to the clerk at the desk, charged us nearly double what the hotel's actual going rate was.